Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
Great bowls!
My cat loves these bowls and so do I.
Great cat food bowl
I highly recommend the stainless steel cat bowls. They are well made using quality materials. The design including non-shiny finish and low sides are ideal for the cats eating experience.
My second order and they are an excellent investment for my cat. I’m slowly phasing out all other cat bowls in favor of these, they are easy for my cat to reach all the way around the bowl to get every last morsel. They continue to be easy to clean and dishwasher safe. I would highly recommend this product.
Great products, great business!
Basis Products never disappoint. We're always impressed with the quality US made craftsmanship, along with the fare prices. Our family owns many Basis Products and they are all a joy to use.
Fabulous bowls
I have two cats who drink quite a bit and bought two of the medium bowls. Soooo glad that I did. They seem to really enjoy drinking out of them and I feel good knowing they are Safe for my cats. Handsome bowls and super easy to clean. I'll be buying two more for the upstairs of my home