Order Processing
We ship out orders 6 days a week (Monday through Saturday), excluding postal holidays.
Our shipping cut-off time is 8 AM EST Monday through Friday (UPS and USPS shipments) and 8 AM EST on Saturday (USPS shipments only).
Service Options
For most orders, we provide both a USPS and a UPS ground shipping option so you can select your preferred method during checkout.
Transit Times
Each available shipping service will include an estimated transit time, but please note that these are estimates only, based on information provided to us by the carrier. We don't provide any guaranteed shipping services.
Notifications
We'll email you a shipping notification with tracking information on the day your order ships.
Shipping Issues and Errors
Please don't hesitate to reach out if you have an issue or concern with your shipment. We're pretty good at figuring out what's going on and getting things back on track. Just shoot us a quick email at info@basispet.com and don't forget to include your order number.
International Shipping
We strive for a simple, straight-forward, and fair return policy.
- We accept returns, for any reason, if requested within 30 days of your order delivery date.
- Items may be returned in new or used condition.
- We never charge restocking fees.
- We provide 1 prepaid return shipping label per customer/household. Additional returns are accepted within the applicable 30 day return window, but you'll be responsible for the shipping cost of any additional returns.
- We'll issue your refund within 1 business day of receipt of your return. We'll also send out a refund confirmation email at that time.
To arrange a return, simply email us at info@basispet.com and include your order number or the last name associated with the order.
A Most Perfect Dog Bowl
American made. Small company. Beautiful bowl which is perfectly weighed. I have run all of mine through the dishwasher without any marking. I love buying from this company. Plus it is safe for my pet to eat and drink from.
Impressed & So Happy!!
The bowls are outstanding and I'm beyond impressed. Tested and made in the USA is a plus!! I love that when the bowls are stacked they do not collapse into each other, they're elevated which is nice. This is one of the best investments and peace of mind for my very allergic Bulldog. The bowl holder is a must too and it's the perfect height. It's so easy to wipe clean too. Thank you so much for making these and I'm so happy I found you.
PLEASANTLY SURPRISED!
I was looking for good quality stainless steel bowls for my dogs, and came across this company.. Being made in the USA was important to me and a ‘must’ for our boys. The two bowls arrived a day ago and I was SO pleased with them that I have ordered more..and a water bowl too! I’m recommending this company to all my doggy and kitty people. EXCELLENT!!!
Love it.
I ordered the Small Bowl for food for our Sheltie, and the Medium Bowl for water, plus two stands, they are perfect. It took her about 2 days to get used to the stands as she seemed a bit skeptical, but now that she is used to them everything is back to normal. Everything arrived safe and sound, very well packed, and arrived quickly. Made in the USA and being stainless steel we feel it's safer for our Sheltie, thank you!
Basis pet bowls.
I’ve just received our third small Basis pet bowl for my mini schnauzer Chloe. I wouldn’t use any other pet bowl since the Basis bowls are safe, 18/8 stainless steel and you can feel the difference in their quality when comparing to other brands of bowls.